FAQ

How do I book a facial?

Here is the link to our booking page!

How do I know what treatment to book?

Book a Consultation if you are a first time client, if you are a returning client and do not know what to book next, please email hannah@mimi-louise.com. It is best to book out 3-4 more treatments at the end of your appointment to avoid any confusion.

Do you do virtual consults to people outside of Pennsylvania?

Yes! Hannah provides virtual consults for anyone in the US.

How should I prepare for my first appointment?

Please arrive on time, and with a bare face. If you are coming from work & cannot remove your makeup, a cleanser will be provided but please note this will cut into your appointment time. Please have a detailed list of products you are currently using at home, or bring them with you. Hannah will be recommending a curated home care regimen for you at the end of your appointment.

What is your cancellation and rebooking policy?

Recognizing that everyone’s time is valuable and the appointment time is limited, we ask that you provide a 12 hour notice if you are unable to keep your appointment.

Mimi Louise reserves the right to charge half of the service price booked for any appointment that is not cancelled within a 12 hour advance notice. If a client is a ‘No Show’ we reserve the right to cancel and charge the FULL amount of the appointment.

A client with three cancellations in a row risks being terminated from our practice.

We do not offer refunds or exchanges on any products or services. No exceptions. This includes your NON REFUNDABLE DEPOSIT for all Consultations.

Thank you for your understanding!

How do I contact Mimi Louise Beauty?

Please contact us at shop@mimi-louise.com we’d love to hear from you!

What forms of payment do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. 

What is your Late Policy?

If you are 15 mins late or more we will have to reschedule your appointment & you will be billed half of your scheduled service cost.

What is Acne Bootcamp?

Acne Bootcamp is a 12 week program that Hannah has curated to become 100% effective for all types of acne. Acne bootcamp can be done in person and virtually (book here) If you are an in clinic patient, you will come in every 2 weeks for an acne peel and Hannah will put you on a full acne regimen. Please be prepared to spend $200-$900 at your initial appointment for your full homecare. These products will last you the full duration of the program and even after. All of your products will run out at a different time, so don’t worry, you won’t be spending this much every 3 months.

SHIPPING & RETURNS:

Do you offer refunds or exchanges on products?

No, once it leaves our treatment room it cannot be returned. If you have a defective product or damaged product from shipping please bring it in to the studio so we may exchange it with the company. Or if you are virtual, please email shop@mimi-louise.com photos or videos of the damaged merchandise.

When will my products ship?!

Please keep in mind we're currently asking for 5-7 business days for shipping.

Do you ship internationally?

Currently, we only ship our products within the US. We do not ship internationally at this time.

What are your shipping costs?

Shipping will be calculated in your cart at checkout based on the weight of the product(s) you are purchasing as well as your shipping location.

What happens if I receive a notification that my package was delivered but I never received it?

Check your tracking link, please contact UPS immediately and file a claim. Unfortunately once a package leaves our facility, there is not much we can do. We will do our best to work with you and UPS to ensure you get your goodies!

Why was I charged multiple times for my order?

Don't worry! These additional items are actually authoritzations and not true charges to your account. We use an eCommerce platform called Shopify to handle our transactions, as well as to manage fraudulent charges. Sometimes, Shopify will ask your bank for an authorization of the funds to make sure the account is real and you are in fact making a true purchase.